Are the pieces dishwasher and microwave safe?

Yes, it’s dishwasher and microwave-safe, though it’s happiest with gentle hand washes and just a whisper of warmth, to preserve its quiet beauty.

Do you accept returns and refunds?

No. Given that each piece of Felceramics is lovingly handcrafted and uniquely one-of-a-kind, we are unable to accept exchanges, returns, or cancellations. We kindly ask that you reflect thoughtfully before making your purchase.

How about if the piece arrives broken?

Though I take great care in packaging each item with the utmost attention, I understand that the journey through the hands of delivery can sometimes be unpredictable. In the rare instance that the piece arrives in a state of fragility, broken beyond its intended beauty, please promptly email me with images of the damage at felceramics.info@gmail.com and I will process a refund. This option is only available 2 days after the item was delivered.

Please note that if you are located outside Japan your order may be subject to import duties and taxes which are incurred once a shipment reaches your destination country. felceramics is not responsible for these charges hence won’t be included in the refund.

What are the delivery and shipping fees?

Your treasures are lovingly prepared and will be shipped within 3–5 days.

Domestic shipping costs are 880 yen and an additional 880 yen for each additional item purchased. Unless you purchase two espresso/tea cups, the shipping is 880 yen.

Overseas shipping:

Currently only delivering to the US for overseas shipping (including other US territories such as Puerto Rico and Guam), Canada, Australia, New Zealand, and Germany. Please note I am slowly adding new countries for international shipping. If you would like to purchase an item, but you live in a different country other than Japan and countries mentioned above, please contact me via the contact form and let me know your destination if you wish to place an order, so I can figure out the shipping cost and I can add the country if the service is possible). I apologize for any inconvenience as I am still figuring out the shipping process, and thank you for your patience and understanding.

US (including Puerto Rico and Guam), Canada, Australia, New Zealand: 3700 yen for shipping and an additional cost for each additional item purchased, which will be calculated at checkout (fees will change depending on the delivery country). Unless you purchase two espresso/tea cups, the shipping is 3700 yen.

Germany: 4300 yen for shipping and an additional cost for each additional item purchased, which will be calculated at checkout (fees will change depending on the delivery country). Unless you purchase two espresso/tea cups, the shipping is 4300 yen.

Customers are responsible for paying customs duties.

How often do you send newsletters?

I understand how overwhelming it can be to receive endless emails—that’s not something I ever want to contribute to. I’m not using any third-party marketing tools, so you won’t receive automated messages or routine newsletters from me. Instead, you’ll only hear from me when a new piece is available—likely no more than a few times a year, depending on the rhythm of my work. If at any point you’d prefer not to receive these occasional updates, just reach out via the contact form, and I’ll promptly and respectfully remove you from the list. Thank you for being here.